Feb
28
If you have an online business you definitely need online customer service strategies. Thanks to them you will be able to improve your service and boost your sales. However, it is crucial that you understand their importance and know how to integrate them into your sales plan. And here we...
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Feb
21
Day-to-day business of a logistics company consists in guaranteeing its goods and merchandise arrive in optimum condition and on time from their origin to their destination. Wemight think, therefore, that the most important thing for these companies is the condition and transport of the goods. However, behind these products and...
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Feb
10
Albert Einstein noted that in the middle of every crisis, there is a great opportunity. With this spirit in mind, the European Union has designed a 750 billion euro European assistance fund for the Next Generation, the Next Generation EU. This aims to repair the damage caused by COVID-19 and...
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Dec
27
Many companies find it difficult to relate to their audiences. This is because they use channels that are out of date and artificially prolong the response from the company. Some companies try to solve this by creating "common questions and answers" pages where customers can see some of their questions...
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Dec
07
Attending customers quickly when interacting through social networks is essential to maintain a fluid and correct relationship with them. Each of them has its own instant messaging, such as Instagram dm, Telegram, Messenger, WhatsApp, etc. Consequently, when complying with the above-mentioned premise, we may find ourselves with the added difficulty...
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Nov
23
Customer service at social networks is now a reality more than consolidated. Many people who have a problem or a question, frequently look for a fast solution using social networks to make customer service queries. Index of contents 5 key points to provide a customer service on social networks 1....
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Aug
04
Digital customers are very particular and they are interested in innovation. However, everyone likes the classic one-to-one service where we contact a real person, not a bot. Live chat is one of the tools that has become trendy over the last years, showing very good results. Many companies have passed...
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Jun
02
There’s no doubt that email marketing is one of the most effective ways to engage, market your products or services, and retarget your existing customers. Crafting the perfect strategy for your email marketing campaign is essential as a start, but then you need to choose the right tool for your...
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Jun
02
In a nutshell, email marketing is the art of sending a commercial message using email. Let’s find out how to make your emails unforgettable. Digital marketing is evolving every day. In the last few years, new tools and ways of managing and approaching clients have been created. The constant need...
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May
20
The rise of the digital transformation is placing more and more channels at your disposition to offer your company's products and services. As a consequence, if you want to offer an optimal user experience to all your customers, you will have to monitor the service they receive at each one...
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